J. E. Brindley, Support services for online faculty: The provider and the user perspectives, 2003.

E. Bernath, C. Rubin, and J. S. Daniel, Reflections on teaching and learning in an online master's program: a case study Oldenburg: Bibliotheks-und Informationssystem der Universität Oldenburg CVCP (Committee of Vice-chancellors and Principals) 2000 The business of borderless education: UK perspectives (Case studies and annexes), Cooperation in distance education and open learning' (Paper to Commonwealth Secretariat Expert Group on Commonwealth Cooperation in Distance Education and Open Learning) Education and Skills Committee 2004 UK e-University Third report of session 2004-05, 1986.

R. Garrett and L. Jokivirta, Online learning in Commonwealth universities: selected data from the 2004 Observatory survey, Observatory on Borderless Higher Education, 2004.

R. Garrett and L. Verbik, Online learning in Commonwealth universities: selected data from the 2004 Observatory survey, Observatory on Borderless Higher Education, 2004.

R. M. Hussain, Appropriate use of instructional design to maximize learning' in S. Fallows and R. Bhanot Educational development through information and communications technology Kogan Page Perraton, H. 2004 'Aims and purpose' in H. Perraton and H. Lentell (ed.) Policy for open and distance learning, London: Routledge Perraton, H. and Hülsmann, T. 1998 Planning and evaluating systems of open and distance learning, Sheffield: Department for Education and Employment Rumble, G. 2001 'The costs and costing of networked learning, Journal of asynchronous learning networks, vol.5, 2002.

Y. Ryan, Pushing the boundaries with online supportLearner support in open, distance and online learning environments, Bibliotheks-und Informationssystem der Universität Oldenburg Wolf, A. 'Learning in the 21st century' Times Higher, 2005.